Processing & Shipping Time

• Orders are typically shipped within 7 days of being placed.
  
• You’ll receive a tracking email once your package has shipped.
  
• Processing or carrier delays may occasionally extend this timeframe.
  

Delivery Times

• U.S. orders: usually arrive within 3–7 business days after shipment.
  
• International orders: delivery time varies by country and customs.
  
• Customers are responsible for any import fees, taxes, or duties charged by their local government.
  

Carrier Responsibility

• We are not responsible for carrier issues, including delays, lost, or damaged packages.
  
• We do not offer replacements or refunds for carrier-related delays or lost packages once shipped.
  

Incorrect or Invalid Address

• Address information is entered directly by the customer at checkout; we cannot edit or correct it after purchase.
  
• If a package is returned to us due to an invalid address, the customer must contact us by email.
  
• Refunds are issued once the returned package is received, excluding the shipping fee.
  

Shipping Fee

• Shipping fees are non-refundable and typically range between $6–$8 depending on the carrier.

Eligibility

• Returns and exchanges are accepted within 14 days of delivery.
  
• Items must be unworn, unused, in original packaging, and include proof of purchase.
  

How to Start a Return

• Email support with your order number, reason, and photos of the item (front and back).
  
• Customers are responsible for return shipping, which typically costs $6–$10 depending on carrier and location.
  

Refunds

• Refunds are processed once the returned item is received and inspected.
  
• Allow 3–5 business days for funds to appear on your payment method.
  

Damaged or Wrong Items

• If your order arrives damaged or incorrect, contact support immediately with photos.
  
• A replacement or refund will be issued after review.

Order Changes or Cancellations

• Orders can only be canceled or changed before they ship.
  
• Once a tracking number has been created or the order is shipped, it can no longer be canceled.
  
• After delivery, you may request a return or exchange if eligible.
  

Payment Methods

• We accept major credit and debit cards, PayPal, Apple Pay, and Shop Pay.
  
• Payments are processed securely at checkout — your information is encrypted and protected.
  

Order Confirmation

• You’ll receive an email confirmation after placing your order.
  
• If you don’t see it, check your Spam or Promotions folders.
  
• If it’s still missing, contact support with your name and order number.
  

Taxes & Fees

• Applicable sales taxes are calculated automatically at checkout.
  
• International customers are responsible for any import duties or customs fees required by their country.

• For any questions, email support@nimbos.co
  
  
• Replies are typically sent within 24–48 hours.

Privacy & Security

• All customer and payment information is handled through secure, encrypted systems.
  
• We do not share, sell, or store personal data beyond what’s required to complete your order.
  
• For more details, review our Privacy Policy linked in the site footer.
  

Terms of Purchase

• By placing an order, you agree to all store policies, including Shipping, Returns, and Refund conditions.
  
• Prices, product details, and policies may change at any time without notice.
  
• Orders placed during sales or promotions may have different eligibility for returns or exchanges.
  

Product Availability

• All items are subject to limited stock.
  
• Adding a product to your cart does not guarantee availability until checkout is complete.
  

Policy Enforcement

• We reserve the right to refuse or cancel any order that violates store policies or shows signs of fraudulent activity.